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I cannot log in. What can I do?

First of all, make sure that your login and password are correct.

If you get the "User not found" error when trying to log in, check your other email addresses and aliases, in case you used a different one. You can also look for the GOG account creation confirmation email in your mailboxes, and check what exact address it was sent to. If none of the email addresses work, please contact our Support team.

If you seem to be using the correct login credentials, but still cannot log in, try these troubleshooting steps:

- wipe your browser's cache and cookies and reload the GOG.com page,
- try a different browser (ideally a freshly installed one, with no addons/plugins),
- add GOG.com to your firewall/antivirus software's whitelist

If none of this helps, please contact us.

Should you have problems logging in due to the emails with the two-step authentication codes not arriving, please try the following:

Check your inbox and especially your spam folder for an email titled "Two-step authentication" from the email addresses no-reply@gog.com or no-reply@email.gog.com. Try to whitelist these addresses (if you haven't done so already) and then request a new code.

Please make sure you don't close the login window before entering the 2-step code as it can only be used for the login attempt for which it was created.

After that, please wait 30 minutes and try again, and if this doesn't help, please contact us directly so we can help you with the issue.

Contact GOG Support

Message

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Find it in the in-game Settings in the upper right corner.

Required for technical issues e.g. performance-related. To create it press Windows key + "R", type dxdiag and confirm with OK. In the opened window click "Save All Information...".

You can attach your dxdiag, which may be useful in some cases. To create it press Windows key + "R", type dxdiag and confirm with OK. In the opened window click "Save All Information...".

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You can attach a file to your report e.g. a screenshot for graphics issues.
Limit: 25 MB.

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CD PROJEKT S.A. with its registered seat in Warsaw, Poland, ul. Jagiellońska 74, 03-301 Warszawa is responsible for your data (in legal terms it is called “personal data controller”).

Your personal data will be processed – depending on the contents of your request – for the purpose of providing you support for GWENT game, providing you support for other CD PROJEKT RED games or responding to your other requests, including those regarding personal data protection, as well as improving services provided by CD PROJEKT.

We respect your privacy rights i.e. . the right to access, correct and delete information about you or the right to limit processing only to certain operations.

You may also ask us to transfer your data or tell us you do not want us to process it at all (you will find more details about processing of your personal data in the GWENT Privacy Policy).

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